It’s no secret that small, local businesses suffer most when chain and retail companies take over the region they call home. Independent pharmacies alike have fallen victim to conglomerates like CVS, Walgreens and Walmart as they monopolize the pharmaceutical industry by turning it into a warehouse-style system. People tend to clock to these chain pharmacies because they like the convenience. But what customers don’t always realize is that face-to-face consulting of medications and personalized health advice are the main components of a successful pharmacy.
Personalized Advice and Education
At independent pharmacies like Robinson Rx, we pride ourselves in our dedicated staff and their ability to educate and provide you with valuable, well-informed information about the safety and dangers of your medication as well as immunizations, diabetes management and preventative screenings.
Empathy in Service
More than that, our pharmacists and technicians will go out of their way to tend to your individualized healthcare needs.
Picture this: You just ran out of your daily medication and you have to get a refill. You call your retail pharmacy but you get an automated message telling you there’s a queue, so you wait. You get on the phone with someone in the pharmacy but they tell you there’s a waiting time of 48 hours and there’s nothing they can do to speed up the process.
An independent pharmacist would recognize the importance of not missing a dose. Moreover, they would likely know your medication history and understand your needs on a personal level. If you come into the pharmacy with a simple refill, we can assist you quickly so that the process is stress-free.
Along with empathy comes specializing the way in which we offer you medications and treatments. We take the time to receive your specific questions and requests so that we can tailor your experience. For instance, if you needed a snap in lieu of velcro for a brace, we are more than willing to order that for you.
We also customize your medications by complimenting our medical knowledge with the use of state-of-the-art technology. Before the mass production and commercialization of drugs, the art of professional compounding was heavily relied on by pharmacists as a standard for providing medications. At Robinson Rx, our team values the benefits of providing individualized strengths and dosage forms that are not commercially available.
Availability and Delivery Service
As well, retail pharmacies tend to run out of medications when you most need them. At your local, independent pharmacy you’ll find that we have excellent inventory management and ensure that your medications are in stock. If for some reason, we don’t have what you need we will make sure to order it right away. We are here for you 364 days of the year!
We also recognize that certain circumstances might prevent you from coming into the pharmacy. To assist you better, we have incorporated a delivery service available Monday through Saturday. This added services benefit all customers, regardless if you’ve just had a major surgery or perhaps you simply don’t have time to get to the pharmacy before we close. We’ve also made sure that you can view and fill your scripts online or via our downloadable app.
Because we take the time to tend to your needs, we also acknowledge what budget you might be on. By doing things like performing a medication review, our pharmacists can look for unnecessary medications as well as offer you the option to substitute brands for generics. Whereas retail pharmacists are just trying to shuffle customers through the queue, we value the opportunity to inform and encourage you of options such as 90-day fills and available foundation assistance programs to help cover high out-of-pocket costs.
Lastly but certainly not least, supporting your local, independent pharmacy ensures that a sense of community is kept intact. At Robinson Rx, our pharmacists take the time to greet you by name, hear your story and answer any of your concerns or questions.
If you’re interested in benefiting from impeccable service and a dedicated pharmacy team, feel free to stop in at Robinson Rx to learn more about how we can help you today, and in the future!